Terms and Conditions

1. Acceptance of these terms

By using this website or placing an order through it, you agree to these Terms and Conditions and the policies linked from this website. If you do not agree, please do not use the website to place an order.

2. Website use

You may use the website for lawful personal and commercial browsing purposes connected with fivebite products and services. You must not attempt to damage the website, interfere with its operation, gain unauthorised access, misuse account features or use the site for fraudulent activity.

3. Product information

We aim to keep product names, pack sizes, descriptions, images and pricing accurate. Minor differences in packaging or appearance may occur, and information may be updated from time to time. Please check the product label before consumption.

4. Prices and availability

Prices displayed on the website may change without prior notice. Products are subject to availability. Marketplace prices and offers may differ from direct website prices.

5. Orders and acceptance

Submitting an order does not necessarily mean that the order has been finally accepted. We may need to confirm payment, product availability, delivery details or other order information before fulfilment. We may cancel or refuse an order where reasonably necessary, including where a product is unavailable, payment cannot be confirmed or an order appears fraudulent.

6. Payment

Available payment methods will be shown during checkout. Where a third-party payment provider processes a transaction, its own terms and security processes may apply. You are responsible for providing accurate billing and contact information.

7. Shipping and delivery

Delivery timelines are estimates unless specifically stated otherwise. Delays may occur because of courier operations, location, weather, public holidays, force majeure or other factors outside reasonable control. Please provide a complete and accurate delivery address and reachable contact number.

8. Cancellation, returns and refunds

Orders may be eligible for cancellation before dispatch. Packaged food products are subject to specific food-safety related return and refund conditions.

Please read our Returns, Refunds & Cancellation Policy for the applicable process.

9. Marketplace purchases

If you buy a fivebite product through Amazon, Flipkart or another third-party marketplace, that transaction may also be governed by the marketplace’s payment, delivery, cancellation, refund, privacy and customer-service terms.

10. Accounts and customer information

If the website allows you to create an account, you are responsible for keeping your login details secure and for providing accurate information. Our handling of personal information is described in the Privacy Policy.

11. Website content and intellectual property

Website content, branding, product presentation, graphics and original written materials may be protected by copyright, trademark and other intellectual-property rights. No rights are transferred to you merely because you access the website.

12. Nutrition and wellness information

Nutrition, fitness and wellness content is general educational information and is not a substitute for personalised professional advice. Please see our Disclaimer.

13. External links

Links to third-party websites are provided for convenience. We do not control their content, availability, security, privacy practices or terms.

14. Changes to the website or terms

We may update the website, product information, policies or these Terms and Conditions from time to time. The latest published version will apply from its stated effective date.

15. Applicable law

These terms are subject to applicable laws of India. Nothing in these terms limits consumer rights or other protections that cannot lawfully be excluded.