Privacy Policy

1. Information we may collect

Depending on how you use the website, we may collect information such as your name, phone number, email address, billing and delivery details, account information, order history, messages sent to customer support, and information you submit through forms.

We may also receive technical information such as IP address, browser or device information, pages visited, referring pages, cookie identifiers and similar usage data.

2. How we use information

We may use information to process and manage orders, provide customer support, communicate order or service updates, maintain customer accounts, improve website performance and user experience, prevent misuse or fraud, maintain records, and comply with applicable legal or regulatory requirements.

Where you have provided consent or where otherwise permitted, we may also use contact information for marketing or promotional communication. You can ask us to stop such communication.

3. Orders, payments and delivery

Order information may be shared with service providers that help us operate the website, process payments, deliver orders, provide hosting, analytics or customer support. Payment information may be processed by the payment method or gateway available at checkout.

When an order is placed through a third-party marketplace such as Amazon or Flipkart, that marketplace processes information under its own privacy practices.

4. Cookies and analytics

Our website may use cookies and similar technologies to keep essential website functions working, remember preferences, support account and cart functionality, understand website usage and improve performance.

You can manage cookies through your browser settings. Disabling some cookies may affect parts of the website.

5. When information may be shared

We do not sell personal information as a standalone business activity. Information may be shared with service providers working on our behalf, payment providers, shipping or logistics partners, website and analytics providers, or authorities where disclosure is required by applicable law.

6. Data retention and security

We retain information for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, accounting, fraud prevention and legal or regulatory obligations.

We use reasonable administrative and technical measures intended to protect information. No online system can be guaranteed to be completely secure.

7. Your choices and rights

Subject to applicable law, you may ask us to access, correct or delete personal information we hold about you, or raise a privacy concern. Certain records may need to be retained for legal, tax, security or transaction-related reasons.

You can also update certain account details through your website account where that option is available.

8. External links

The website may contain links to marketplaces, social-media services or other third-party websites. Their privacy practices are controlled by those third parties, not by fivebite. Please review their policies before providing information.

9. Children’s information

Our website is intended for general audiences. We do not knowingly seek personal information from children for independent online purchasing. A parent or guardian should supervise purchases or account use by minors.

10. Policy updates

We may update this Privacy Policy as our website, services, business practices or applicable requirements change. The latest version published on this page will apply from its stated effective date.