Returns, Refunds & Cancellation Policy

1. Returns of food products

Due to the nature of packaged food products and food-safety considerations, we generally do not accept returns for products that have been correctly delivered and are in good condition when the customer simply changes their mind, no longer requires the product, or does not prefer the flavour.

2. Damaged or tampered products

If your product arrives damaged, leaking, tampered with, or otherwise compromised during delivery, please contact us as soon as possible, preferably within 48 hours of delivery.

To help us investigate, we may request your order number, photographs of the product and outer packaging, photographs showing the damage or tampering, and a short video where appropriate.

After verification, fivebite may arrange a replacement or refund, as applicable.

3. Incorrect or missing products

If you receive a product different from the one ordered, or if an item is missing, please contact us as soon as possible, preferably within 48 hours of delivery. After verification, we will provide an appropriate resolution, which may include replacement of the incorrect or missing product or a refund.

4. Expired products

If you receive a product that is expired or has an expiry-related issue, please contact us immediately. After verification, we will arrange an appropriate resolution, which may include a replacement or refund.

5. Product quality or food-safety concerns

If you believe that a fivebite product has a genuine quality or food-safety issue, please stop consuming the product and contact us as soon as possible.

Please retain the product, packaging, batch details and other relevant information where possible, as these may help us investigate the complaint.

Important: The 48-hour notification period is intended to help us investigate delivery and product issues promptly. It does not prevent a customer from raising a genuine food-safety complaint or exercising any rights or remedies available under applicable law after that period.

6. Refunds

Where a refund is approved, it will generally be processed to the original payment method, wherever possible. The time taken for the refund to appear in the customer’s account may depend on the payment provider, bank or other financial institution.

7. Replacement

Where a replacement is approved, fivebite may arrange delivery of the same product or an appropriate alternative, depending on product availability and the nature of the issue. Any replacement will be subject to applicable platform, payment and delivery conditions.

8. Order cancellation

Customers may request cancellation of an order before it has been dispatched. Once an order has been dispatched, cancellation may not be possible. In such cases, the order will be handled according to the applicable delivery, return and refund conditions.

9. Marketplace orders

For orders placed through Amazon, Flipkart or another third-party marketplace, cancellations, returns, refunds and customer-service procedures may also be governed by that marketplace’s policies. Customers may be required to raise the issue through the platform on which the order was placed.

11. Policy updates

fivebite may update this policy from time to time to reflect changes in products, services, business practices or applicable legal and regulatory requirements. The latest version published on this website will apply from its stated effective date.

12. Customer rights

Nothing in this policy is intended to restrict or exclude any rights, remedies or protections available to customers under applicable consumer-protection, food-safety or other laws and regulations. fivebite will handle genuine customer complaints fairly and in accordance with applicable requirements.